Refund for Non-Personalised Orders:

Customers can choose to receive a refund to the original payment source or as a credit to their Giftii wallet.

Refunds to the original payment source will incur a 5% transactional and cancellation fee and will be credited within 3 to 5 working days from the processing date.

Customers who opt for a refund to their Giftii wallet will be eligible for a 100% refund, which will reflect within 24 to 48 hours of the cancellation request.

All refunds will be initiated within 24 to 48 hours from the time of the cancellation request.

If the cancellation occurs after dispatch, the shipping fee, RTO fee, and a 5% restocking fee will be deducted.

Refund for Personalised Orders:

Upon cancellation, the cost of the personalised product will be deducted from the total order amount. The remaining balance, excluding the personalised product cost and the 5% cancellation fee, will be refunded.

In the case of cancellation after the order has been dispatched, the personalised product cost, shipping fee, RTO fee, and a 5% restocking fee will be deducted from the total order value.

Refund for Damaged or Missing Products:

Once we receive and inspect the photos/videos of the damaged product, we will notify you of the verification outcome. If approved, your refund will be processed within 24 to 48 hours and credited to your original payment method within 3 to 5 working days.